Terms of service

Terms of Service

Last updated: June 8, 2026

Overview

This website is operated by Baigu Uncle. Throughout this website, the terms “we,” “us,” and “our” refer to Baigu Uncle.

These Terms of Service apply to your use of our official website, baiguuncle.com, including browsing our products, placing an order, using checkout, contacting us, or otherwise using any content, features, products, or services provided through this website.

By visiting baiguuncle.com, placing an order, or using our services, you agree to be bound by these Terms of Service, together with our Shipping Policy, Return and Refund Policy, Privacy Policy, Legal Notice, and any other policies posted on this website.

If you do not agree to these Terms, please do not use this website or place an order.

1. Our Products

Baigu Uncle creates and sells original moving wooden works, kinetic wooden gifts, handmade wooden art pieces, and related products for desks, homes, and thoughtful gifting.

Many of our products are handmade, hand-finished, or made with natural wood materials. Slight variations in wood grain, color, texture, size, hand-finished details, balance, movement, lighting effect, or natural wood character may occur.

These natural and handmade variations are part of the character of our products and are not considered defects, as long as the product functions as intended.

Product photos, videos, product descriptions, dimensions, colors, and other information are provided for reference. Actual colors and details may vary slightly depending on lighting, screen settings, materials, production batches, and handmade finishing.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country or region, or that you are using this website with the consent of a parent or legal guardian.

You agree not to use this website, our products, our brand, our content, or our services for any illegal, unauthorized, misleading, harmful, or abusive purpose.

You must not attempt to interfere with the security, operation, checkout, payment system, product pages, account features, or proper functioning of this website.

1. Orders

When you place an order through baiguuncle.com, you agree to provide accurate, complete, and current order information, including your name, shipping address, billing address, email address, phone number, and payment information.

After an order is placed, you may receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee that the order has been fully accepted, processed, or shipped.

We reserve the right to refuse, cancel, limit, or review any order if we believe there is an error, suspected fraud, payment issue, stock issue, shipping restriction, address issue, customs risk, or other reasonable concern.

If your order is canceled after payment has been made, we will issue a refund according to the actual situation, our policies, and applicable payment processing rules.

1. Prices, Promotions, and Availability

Product prices, shipping fees, promotions, discounts, product availability, and product information may change without notice.

We do our best to keep information on baiguuncle.com accurate and up to date. However, errors may occasionally occur, including errors in pricing, product descriptions, images, inventory, shipping fees, estimated delivery times, or availability.

If we discover an error after you place an order, we may contact you to confirm the correct information, adjust the order, cancel the order, or issue a refund where appropriate.

We reserve the right to change, limit, discontinue, or update products, services, prices, promotions, and website content at any time.

1. Payment

Payment must be completed at checkout through the payment methods available on our website.

We do not directly store your full payment card information. Payment processing is handled by Shopify-supported payment systems, payment providers, banks, card networks, or other third-party payment service providers.

Your personal information and payment-related information are handled according to our Privacy Policy and the policies of the relevant payment providers.

If a payment fails, is reversed, is disputed, appears suspicious, or cannot be verified, we may delay, cancel, or refuse the related order.

1. Shipping

Baigu Uncle products are shipped from China.

Shipping destinations, shipping methods, shipping fees, estimated delivery times, and tracking information, when available, will be shown at checkout or provided by email.

Estimated delivery times are for reference only and are not guaranteed. Shipping may be affected by customs processing, international logistics, local carrier delays, remote area delivery, weather, holidays, incorrect shipping information, recipient availability, or other circumstances outside our direct control.

Customers are responsible for providing accurate and complete shipping information. We are not responsible for delays, failed delivery, return-to-sender costs, or additional charges caused by incorrect, incomplete, or unreachable delivery information provided by the customer.

For more details, please refer to our Shipping Policy.

1. Customs, Duties, and Taxes

For international orders, your package may be subject to customs duties, import taxes, VAT, brokerage fees, carrier handling fees, or other charges required by your country or region.

Unless clearly stated at checkout, these charges are not included in the product price or shipping fee.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or local charges required by their local authorities.

If a package is refused, returned, delayed, or held because of unpaid duties, unpaid taxes, customs issues, incorrect information, or customer-related reasons, related shipping fees, return shipping fees, customs charges, carrier fees, or local charges may be deducted from any refund, unless the issue was caused by our confirmed error.

1. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, damaged items, wrong items, order cancellations, shipped-order interception requests, refused packages, failed delivery, and related matters are handled according to our Return and Refund Policy.

For returns without a confirmed product defect, wrong item, or shipping damage, the customer is generally responsible for return shipping costs.

Original shipping fees, return shipping fees, customs duties, import taxes, remote area fees, interception fees, return-to-sender fees, carrier handling fees, and other local charges are generally not refundable, unless required by law or unless the issue was caused by our confirmed error.

Please do not send any product back before receiving our return confirmation by email. Any return sent without prior approval may not be accepted.

1. Intellectual Property

All content on baiguuncle.com, including product designs, product names, brand names, photos, videos, text, logos, graphics, website layout, product descriptions, page designs, and brand materials, belongs to Baigu Uncle or its respective owners unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, scrape, imitate, or use any content from this website for commercial purposes without prior written permission from Baigu Uncle.

Unauthorized use of our brand name, product images, videos, product designs, website content, or other intellectual property may violate trademark rights, copyright rights, design rights, unfair competition laws, and other applicable laws.

1. User Comments, Feedback, and Submissions

If you send us comments, suggestions, photos, videos, reviews, ideas, product feedback, or other materials, you agree that we may use them to communicate with you, provide customer support, improve our products, operate our business, or display customer feedback where permitted by law and by the platform features you use.

You agree that any information or material you submit to us must be accurate, lawful, and not infringe the rights of any third party.

We may remove, refuse, or choose not to display content that we consider inappropriate, misleading, offensive, unlawful, harmful, or inconsistent with our brand or website standards.

1. Third-Party Services and Links

Our website may contain links to third-party websites, social media pages, payment providers, shipping providers, apps, analytics tools, marketing tools, or other external services.

We are not responsible for the content, privacy practices, policies, actions, security, accuracy, availability, or performance of third-party websites or services.

Your use of third-party services may be subject to their own terms, policies, and privacy practices.

The inclusion of a third-party link or service on our website does not necessarily mean that Baigu Uncle endorses that third party.

1. Prohibited Uses

You agree not to use this website or its content:

For any unlawful purpose

To violate any applicable laws or regulations

To infringe upon our intellectual property rights or the rights of others

To copy, imitate, scrape, or misuse our product designs, images, videos, text, or brand materials

To submit false, misleading, fraudulent, abusive, or harmful information

To upload or transmit viruses, malware, spam, or harmful code

To interfere with the security, checkout, payment system, operation, or performance of the website

To collect, track, or misuse the personal information of others without permission

To engage in fraudulent orders, payment abuse, chargeback abuse, impersonation, or other harmful activity

We reserve the right to restrict, suspend, or terminate access to our website or services if we believe these Terms have been violated.

1. Disclaimer of Warranties

We do our best to provide accurate product information, reliable service, and a smooth shopping experience.

However, we do not guarantee that baiguuncle.com will always be uninterrupted, secure, error-free, fully up to date, or available in every location.

Products and services are provided subject to availability and the descriptions posted on this website. To the fullest extent permitted by applicable law, we make no warranties beyond those expressly stated on this website or required by law.

Nothing in these Terms is intended to limit any mandatory consumer rights that cannot be excluded under applicable law.

1. Limitation of Liability

To the fullest extent permitted by applicable law, Baigu Uncle shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of this website, your purchase of products, shipping delays, customs issues, third-party services, payment provider issues, website interruptions, or circumstances outside our direct control.

Our total liability for any claim related to an order will not exceed the amount you paid for the product involved in that order, except where a higher liability is required by applicable law.

1. Force Majeure

Baigu Uncle is not responsible for delays, failures, or inability to perform caused by events outside our reasonable control, including but not limited to customs delays, natural disasters, extreme weather, public health events, war, strikes, labor disputes, transportation disruptions, supply chain issues, government actions, carrier delays, internet failures, payment provider issues, technical failures, or other force majeure events.

1. Privacy

Your submission of personal information through baiguuncle.com is governed by our Privacy Policy.

Please review our Privacy Policy to understand how your personal information is collected, used, shared, stored, and protected.

1. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, products, services, legal requirements, Shopify settings, or operational needs.

Any updates will be posted on this page with a revised “Last updated” date.

Your continued use of baiguuncle.com after any changes means that you accept the updated Terms.

1. Contact Us

If you have any questions about these Terms of Service, please contact Baigu Uncle at:

contact@baiguuncle.com

Official website:
baiguuncle.com