Baigu Uncle · Returns
Thank you for choosing Baigu Uncle. We create kinetic wooden gifts made with wood, motion, light, and small mechanical details. This policy explains how cancellations, returns, exchanges, and refunds are handled.
Contact us as soon as possible. If the order has not been processed, packed, or shipped, we will do our best to cancel it.
02You may request a return within 14 days after delivery. The window starts from the carrier delivery date.
03A package still in transit is handled as a cancellation or interception request, not a completed return request.
04Returned items are inspected before an approved refund is issued to the original payment method.
If you need to cancel your order, please contact us as soon as possible.
If the order has not yet been processed, packed, or shipped, we will do our best to cancel it and issue a refund to your original payment method.
If the order has already been processed, packed, or shipped, we cannot guarantee cancellation.
If your order has already been shipped but has not yet been delivered, the return window has not started yet.
A request made while the package is still in transit will be treated as a shipped-order cancellation or interception request, not as a completed return request.
We can try to help contact the carrier where possible, but once an order has shipped, we cannot guarantee that the package can be cancelled, intercepted, returned to sender, or rerouted.
If the carrier is able to intercept, reroute, or return the package, any related shipping, return shipping, interception, customs, import tax, remote area, carrier handling, or local charges may be deducted from the refund, unless the issue was caused by our confirmed error.
You may request a return within 14 days after your order has been delivered.
The return window starts from the delivery date shown by the carrier tracking information. It does not start from the order date or the shipping date.
Return requests made after the 14-day return window are generally not accepted, unless required by law or unless the issue involves a confirmed product defect, wrong item, shipping damage, or another case approved by us after review.
Returns may be accepted even if there is no product quality issue, as long as the return is requested within 14 days after delivery and the item meets the return conditions below.
To be eligible for a return, the item must be:
Because our products are handmade wooden pieces, slight variations in wood grain, color, texture, size, hand-finished details, or natural wood character are normal and are not considered defects.
If your item arrives damaged, appears to have a product quality issue, or you receive the wrong item, please contact us as soon as possible.
Please include:
We will review the case and offer an appropriate solution depending on the situation. This may include a replacement part, repair guidance, replacement product, partial refund, full refund, or another reasonable solution.
After we receive and inspect the returned item, we will notify you by email whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that it may take several business days for the refund to appear, depending on your payment provider or bank.
Please contact us before returning any product. We will provide return instructions after reviewing your request.
For returns without a confirmed product defect, wrong item, or shipping damage, the customer is responsible for return shipping costs.
We do not provide prepaid return labels for returns without a confirmed product defect, wrong item, or shipping damage.
Original shipping fees, return shipping fees, customs duties, import taxes, remote area fees, interception fees, return-to-sender fees, carrier handling fees, and other local charges are generally not refundable, unless required by law or unless the issue was caused by our confirmed error.
If a shipped order is refused, returned to sender, intercepted, or returned because of an incorrect address, failed delivery, unpaid duties or taxes, or a customer-requested cancellation after shipment, any related shipping, return shipping, interception, customs, import tax, remote area, carrier handling, or local charges may be deducted from the refund, unless the issue was caused by our confirmed error.
Returns may not be accepted in the following situations:
If you have any questions about returns, refunds, damaged items, or exchanges, please contact us at: