Privacy Policy

Information we collect

When you place an order, we collect the information needed to process the purchase, arrange delivery, provide order updates, and support the transaction. This may include your name, email address, phone number, shipping address, billing address, order details, and payment-related information.

When you browse our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages viewed, referring pages, and basic usage information. This helps us keep the store working properly and understand how visitors use the website.

If you contact us, we may collect the information you choose to provide, such as your email address, order number, photos, videos, or messages related to a product, shipping, return, or support request.

How we use information

We use personal information for store-related purposes, including:

• Processing and confirming orders.
• Arranging shipping, delivery, returns, and refunds.
• Sending order confirmations, shipping updates, and service-related messages.
• Responding to customer questions or support requests.
• Checking and improving website performance, reliability, and security.
• Complying with legal, tax, accounting, or fraud-prevention obligations.

We do not use your email address for a general promotional newsletter unless a separate opt-in method is introduced and you choose to provide that consent.

Shopify and payments

Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to display products, process orders, manage checkout, and operate the online store.

When you complete a purchase, payment information is processed through Shopify and/or payment service providers. We do not directly store your full credit card details on our own systems.

Payment providers and Shopify may process information according to their own privacy, security, and compliance practices. Please review their policies if you would like more information about how payment-related data is handled.

Third-party services

We may use third-party services to help operate the store, process payments, arrange shipping, provide analytics, improve site performance, or support customer service.

These providers may access personal information only as needed to perform their services for us, or as otherwise required by law. Some providers may be located in other countries or process information in other jurisdictions.

Our website may contain links to other websites. Once you leave Baigu Uncle’s website, we are not responsible for the privacy practices of other websites or services.

Cookies

Cookies are small files that may be stored on your browser or device. Our website may use cookies and similar technologies for store functionality, cart and checkout behavior, security, preferences, analytics, and basic performance measurement.

Some cookies are necessary for the store to function, such as remembering items in your cart or supporting checkout. Other cookies may help us understand website usage or improve the browsing experience.

You can manage or disable cookies through your browser settings. Please note that blocking some cookies may affect cart, checkout, account, or store functionality.

Your choices and requests

Depending on your location and applicable law, you may have rights to access, correct, update, delete, restrict, or request information about certain personal information we hold about you.

If you would like to make a privacy-related request, please contact us using the email address below. We may need to verify your identity before processing certain requests.

Service-related messages, such as order confirmations, shipping updates, refund notices, or support replies, may still be sent when necessary to complete or support your transaction.

Security

We take reasonable steps to help protect personal information from unauthorized access, misuse, disclosure, alteration, or loss. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

We rely on Shopify and other service providers for many store, hosting, checkout, payment, and security functions. These providers may use technical and organizational safeguards to help protect information processed through their services.

International users

Baigu Uncle serves visitors and customers from different countries and regions. Your information may be processed, stored, or transferred in countries other than where you live, depending on Shopify, payment providers, shipping partners, and other service providers involved in the order.

By using our website or placing an order, you understand that your information may be handled in accordance with the laws and practices of those relevant jurisdictions.

Age and children

This website is intended for use by adults or by users with permission from a parent or legal guardian where required by applicable law. We do not knowingly collect personal information from children for unrelated purposes.

If you believe a child has provided personal information to us without proper consent, please contact us and we will review the request.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our store, services, legal obligations, or privacy practices. Updates will be posted on this page.

If we make material changes, we may provide additional notice where appropriate.