Terms of Service

Overview

Agreement to these Terms

This website is operated by Baigu Uncle / Hangzhou Baigu Trading Co., Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to Baigu Uncle.

By visiting this website, browsing our content, creating an account, or purchasing something from us, you agree to be bound by these Terms of Service, together with any additional policies referenced on this website.

If you do not agree to these Terms, you should not access this website or use our services. We may update, change, or replace any part of these Terms by posting updates on this page. Your continued use of the website after changes are posted means that you accept those changes.

Our store is hosted on Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and services to you.

Section 1

Online store terms

By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, or that you have given us your consent to allow any minor dependents to use this website.

You may not use our products, website, content, images, videos, or services for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction, including but not limited to copyright and intellectual property laws.

You must not transmit viruses, malware, destructive code, or any material that may harm the operation or security of this website. A breach or violation of these Terms may result in termination of access to our services.

Section 2

General conditions

We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by applicable law.

You understand that your content, except credit card information, may be transferred unencrypted and may involve transmission over various networks or changes to conform to technical requirements of connecting networks or devices. Credit card information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the website, service, product content, or access to the service without our express written permission.

The headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.

Section 3

Accuracy, completeness, and timeliness of information

We do our best to present information clearly and accurately. However, information on this website may occasionally contain errors, omissions, outdated details, or incomplete descriptions.

The material on this website is provided for general information and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this website is at your own risk.

We reserve the right to modify website content at any time, but we have no obligation to update any information unless required by applicable law. It is your responsibility to monitor changes to this website.

Sections 4–5

Products, services, pricing, and availability

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product, service, or part of the website at any time.

Certain products may be available exclusively online and may have limited quantities. These products are subject to return or exchange only according to our Return & Refund Policy.

We have made every effort to display product colors, images, videos, dimensions, and descriptions as accurately as possible. However, we cannot guarantee that your device or monitor will display colors exactly as they appear in person.

Because Baigu Uncle products are handmade wooden works with motion, light, or mechanical details, small variations in wood grain, finish, fit, movement, and hand-assembled details may occur. These variations are part of the nature of handmade wooden products.

We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction on a case-by-case basis. We may limit quantities of any products or cancel any product offering where prohibited.

Section 6

Accuracy of billing and account information

We reserve the right to refuse, limit, or cancel any order you place with us. These restrictions may apply to orders placed by or under the same customer account, credit card, billing address, or shipping address.

If we change or cancel an order, we may attempt to notify you using the email, billing address, phone number, or contact details provided when the order was placed.

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all purchases made through this website. You also agree to promptly update your information so that we can complete transactions and contact you as needed.

For more details about cancellations, returns, damaged items, and refunds, please review our Return & Refund Policy.

Sections 7–8

Optional tools and third-party links

We may provide access to third-party tools or services over which we do not have control. Such tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind.

Any use of optional third-party tools is entirely at your own risk and discretion. You should ensure that you understand and approve of the terms provided by the relevant third-party providers.

This website may include links to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, privacy practices, policies, products, or services of third-party websites.

Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

Section 9

User comments, feedback, and other submissions

If you send us creative ideas, suggestions, proposals, plans, reviews, images, videos, feedback, or other materials, whether online, by email, by message, by post, or otherwise, you agree that we may use, edit, copy, publish, distribute, translate, or display such materials where permitted by applicable law and by the platform or communication channel through which they were submitted.

We are under no obligation to maintain comments in confidence, pay compensation for comments, or respond to comments.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your comments will not contain unlawful, abusive, obscene, misleading, malicious, or harmful material.

Section 10

Personal information

Your submission of personal information through this website is governed by our Privacy Policy. Please review our Privacy Policy to understand how personal information may be collected, used, disclosed, stored, or protected.

Section 11

Errors, inaccuracies, and omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

Section 12

Prohibited uses

In addition to other prohibitions in these Terms, you are prohibited from using this website or its content:

• for any unlawful purpose;
• to solicit others to perform or participate in unlawful acts;
• to violate international, federal, state, provincial, or local laws and regulations;
• to infringe upon or violate our intellectual property rights or the rights of others;
• to harass, abuse, insult, harm, defame, intimidate, or discriminate;
• to submit false or misleading information;
• to upload or transmit viruses, malware, or malicious code;
• to collect or track personal information of others;
• to spam, phish, scrape, crawl, or otherwise misuse the website;
• to interfere with or circumvent security features of the website or related services.

We reserve the right to terminate your use of the website or related services for violating any prohibited use.

Section 13

Disclaimer of warranties and limitation of liability

We do not guarantee, represent, or warrant that your use of the website or service will be uninterrupted, timely, secure, or error-free. We do not warrant that any results obtained from the use of the service will be accurate or reliable.

You agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered through the service are provided “as is” and “as available”, except as expressly stated by us.

To the fullest extent permitted by applicable law, Baigu Uncle, Hangzhou Baigu Trading Co., Ltd., and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the service or products purchased through the service.

Because some jurisdictions do not allow the exclusion or limitation of certain liabilities, our liability shall be limited to the maximum extent permitted by applicable law.

Sections 14–18

Indemnification, severability, termination, and agreement

You agree to indemnify, defend, and hold harmless Baigu Uncle / Hangzhou Baigu Trading Co., Ltd. and our affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party rights.

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. The validity and enforceability of the remaining provisions shall not be affected.

These Terms are effective unless and until terminated by either you or us. We may terminate this agreement at any time if, in our sole judgment, you fail or we suspect you have failed to comply with any term or provision.

These Terms, together with any policies posted on this website, constitute the entire agreement between you and us regarding your use of the website and services.

These Terms shall be governed and interpreted to the fullest extent permitted by applicable law, without limiting any consumer protection rights that may apply in your country or region.