Terms of Service

Agreement to these Terms

This website is operated by Baigu Uncle / Hangzhou Baigu Trading Co., Ltd. Throughout the site, “we”, “us”, and “our” refer to Baigu Uncle.

By visiting this website, browsing our content, creating an account, or purchasing something from us, you agree to be bound by these Terms of Service and the policies referenced on this website.

If you do not agree to these Terms, you should not access this website or use our services. We may update these Terms by posting changes on this page. Continued use of the website means you accept those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell products and services to you.

Online store terms

By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, or that you have permission for any minor dependents to use this website.

You may not use our products, website, content, images, videos, or services for any illegal or unauthorized purpose. You must not violate laws in your jurisdiction, including copyright and intellectual property laws.

You must not transmit viruses, malware, destructive code, or material that may harm the operation or security of this website. A breach of these Terms may result in termination of access to our services.

General conditions

We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by applicable law.

You understand that your content, except credit card information, may be transferred unencrypted over networks or changed to conform to technical requirements. Credit card information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the website, service, product content, or access to the service without our written permission.

Headings in these Terms are included for convenience only and do not limit or affect the Terms.

Accuracy, completeness, and timeliness of information

We do our best to present information clearly and accurately, but website information may occasionally contain errors, omissions, outdated details, or incomplete descriptions.

Material on this website is provided for general information and should not be relied upon as the sole basis for making decisions. Any reliance on website material is at your own risk.

We may modify website content at any time, but have no obligation to update information unless required by applicable law. It is your responsibility to monitor changes to this website.

Products, services, pricing, and availability

Prices may change without notice. We may modify or discontinue any product, service, or part of the website at any time.

Some products may be available exclusively online and may have limited quantities. Returns or exchanges are handled according to our Return & Refund Policy.

We try to display product colors, images, videos, dimensions, and descriptions accurately, but cannot guarantee that every device or monitor will display colors exactly as they appear in person.

Because Baigu Uncle products are handmade wooden works with motion, light, or mechanical details, small variations in wood grain, finish, fit, movement, and hand-assembled details may occur.

We may limit sales to any person, geographic region, or jurisdiction on a case-by-case basis, and may limit quantities or cancel offerings where prohibited.

Billing and account information

We may refuse, limit, or cancel any order. Restrictions may apply to orders placed by or under the same account, credit card, billing address, or shipping address.

If we change or cancel an order, we may attempt to notify you using the email, billing address, phone number, or contact details provided when the order was placed.

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all purchases, and to update your information so we can complete transactions and contact you as needed.

For details about cancellations, returns, damaged items, and refunds, please review our Return & Refund Policy.

Optional tools and third-party links

We may provide access to third-party tools or services that we do not control. Such tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind.

Use of optional third-party tools is at your own risk and discretion. You should understand and approve the terms provided by the relevant third-party providers.

This website may include third-party links. We are not responsible for examining or evaluating third-party content, accuracy, privacy practices, policies, products, or services.

Complaints, claims, concerns, or questions about third-party products or services should be directed to the third party.

User comments, feedback, and submissions

If you send us creative ideas, suggestions, proposals, reviews, images, videos, feedback, or other materials, you agree that we may use, edit, copy, publish, distribute, translate, or display such materials where permitted by applicable law and by the relevant platform or channel.

We are under no obligation to maintain comments in confidence, pay compensation for comments, or respond to comments.

Your comments must not violate third-party rights, including copyright, trademark, privacy, personality, or proprietary rights, and must not contain unlawful, abusive, obscene, misleading, malicious, or harmful material.

Personal information

Your submission of personal information through this website is governed by our Privacy Policy. Please review it to understand how personal information may be collected, used, disclosed, stored, or protected.

Errors, inaccuracies, omissions, and prohibited uses

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other information.

We may correct errors, update information, or cancel orders if information is inaccurate at any time, including after you submit an order.

You are prohibited from using this website or its content for unlawful purposes, to infringe intellectual property rights, to harass or harm others, to submit false information, to transmit malicious code, to collect personal information of others, to spam, phish, scrape, crawl, or to interfere with website security.

We may terminate your use of the website or related services for violating any prohibited use.

Warranties and limitation of liability

We do not guarantee that your use of the website or service will be uninterrupted, timely, secure, or error-free, or that any results obtained from the service will be accurate or reliable.

Your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered through it are provided “as is” and “as available”, except as expressly stated by us.

To the fullest extent permitted by applicable law, Baigu Uncle, Hangzhou Baigu Trading Co., Ltd., and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors shall not be liable for direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the service or products purchased through it.

Where certain exclusions or limitations are not allowed, our liability shall be limited to the maximum extent permitted by applicable law.

Indemnification, severability, termination, and agreement

You agree to indemnify, defend, and hold harmless Baigu Uncle / Hangzhou Baigu Trading Co., Ltd. and our affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from claims arising out of your breach of these Terms or violation of law or third-party rights.

If any provision is unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed. The remaining provisions remain valid.

These Terms remain effective unless terminated by you or us. We may terminate this agreement if we believe you have failed to comply with any term or provision.

These Terms and posted policies constitute the entire agreement between you and us regarding your use of the website and services, and are governed and interpreted to the fullest extent permitted by applicable law without limiting consumer protection rights that may apply in your country or region.